Shipping policy

At saint riviera, we aim to process and deliver your order as quickly and smoothly as possible. Please review the information below before placing your order.

Order Processing & Dispatch

Orders are typically dispatched within 24 -48 hours of being placed, Monday to Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a dispatch confirmation email containing tracking details (where available).

Delivery Timeframes

Delivery times are estimates and begin once your order has been dispatched.

United Kingdom

Orders typically arrive within 4-7 business days.

United States & Canada

Orders typically arrive within 5-10 business days.

European Union

Orders typically arrive within 6–9 business days.

Australia & New Zealand

Orders typically arrive within 4-9 business days.

Please note that delivery times may vary during peak periods or due to carrier or customs delays.

Tracking Information

Once your order has been dispatched, you will receive an email with tracking information so you can follow your delivery.
Please allow time for tracking updates to appear after the carrier has received your parcel.

Order Changes & Cancellations

Due to the high volume of orders and emails we receive, shipping addresses cannot be altered once an order has been placed.
Please ensure all order details, including your shipping address, are correct and complete before checkout.
Orders cannot be cancelled, amended, or modified once they have been placed, including changes to items, sizes, or shipping details.

Shipping Address Accuracy

Customers are responsible for ensuring that shipping addresses are complete, accurate, and correct at the time of checkout.
saint riviera cannot guarantee delivery if an incorrect or incomplete address is provided.
We are not responsible for orders delayed, lost, or returned due to address errors supplied by the customer.

Customs, Duties & Taxes

All customs duties, taxes, and tariffs are included in your order total at checkout.
There will be no additional charges on delivery for UK, US, or Canadian customers.

Lost or Delayed Orders

In the rare event that your order is lost in transit, please contact our support team immediately at hello@saintriviera.store.
We will work with the carrier to investigate and resolve the issue as quickly as possible.

Liability for Delivered Goods

Once an order has been marked as delivered by the carrier, responsibility for the goods passes to the customer.
saint riviera is not liable for orders that are lost, stolen, or damaged after delivery has been confirmed.
If you believe a delivery issue has occurred, please contact us promptly so we can assist where possible.